Business Experience and Expertise

Being in the industry for over 20 years, J&T management team has a significant depth of market research experience.

Our expertise in the market research is reflected in everything we do – from recruiting the right people and giving them specialized training, through the production processes we have put in place, down to the Quality Assurance Methodology we deploy.

J&T employees are passionate about online marketing research and familiar with the industry standards and platforms, such as: Confirmit, Beacon, Qualtrics, QuestBack EFS, Nebu, Sawthooth, Kinesis, MI Pro, SPARQ, Survey Monkey, MARSC, Net-MR, Net Panel, Sales force, Hummingbird etc.

 

Commitment to Quality

J&T Services is committed to client satisfaction through excellence in performance. To achieve our vision, we continuously improve the quality of the marketing research services that we provide to our clients.

Our commitment to quality and complete customer satisfaction is within the responsibilities of every employee and is demonstrated by our quality system, on-going management review, and continual improvement based on customer feedback.

J&T Services is an active member of ESOMAR and BAM (Bulgarian Association of Marketing) and adheres to their respective codes. Every service delivery has a strong quality system.

 

Customer-Focused Approach

J&T Services is a client-centric organization. Our aim is to earn the customer's trust and confidence through personal attention, passion for what we do, and commitment to long-lasting relationships.

Our team approaches each project as if they are part of your marketing research team. We will go the extra mile to deliver quality results, ensuring that your business goals are fully met.

We understand that effective communication is crucial for the success of any project. By establishing a productive customer environment and speaking the 'industry' language, we make the marketing research process much easier for our clients.